# Samuel Majok

**Senior Full Stack Developer · Cairo, Egypt**

Customer Service Representative with 3 years of experience delivering efficient, empathetic, and solution-focused support. Experienced in managing high-volume customer interactions across phone, email, and chat.

Profile: https://path.cv/samuel_ma

*Last updated: June 2026*

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## Experience

### Customer Service Representative at Welcome pickups
*Jan 2023 – Jan 2025*

Handled customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. Resolved complaints and escalated complex issues while maintaining professionalism and empathy.

### Tele sales Agent at GCS Power Solutions
*Jan 2022 – Jan 2023*

Promoted and sold solar energy systems to residential and commercial clients. Delivered persuasive product presentations and successfully closed sales.

### Senior Sales Agent at Phoenix Global Solutions
*Jan 2021 – Jan 2023*

Handled objections and negotiated effectively to close deals while maintaining customer satisfaction. Recorded sales activity and customer feedback in CRM systems to support reporting and business improvements.

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## Skills

Active Listening · Creativity · Empathy · Digital Marketing · Critical Thinking · Team Collaboration

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## Education

### Bachelor in Computer Science
*Ain Shams University*
Jan 2019 – Jan 2022

### High School Diploma
*Friendship International*
Jan 2015 – Jan 2017