# Oleg Stirbu

**Senior Product Designer · Munich, Germany**

Product Designer with over 14 years of experience creating user-centered digital products. Passionate about solving complex problems with simple, elegant solutions.

Profile: https://path.cv/olegstirbu

*Last updated: August 2026*

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## Experience

### Senior Product Designer at DoorDash
*Oct 2025 – Present*

Leading design efforts on a unified support platform across DoorDash and Wolt, bringing together agent tooling, communication, AI-assisted workflows, and operations into one cohesive experience.
 
• Designing core agent experiences across chat, communication, case handling, and support resolution workflows

 • Partnering with product, engineering, and operations to align two ecosystems into a single platform used across complex support and operations contexts

 • Designing for AI-assisted support experiences where automation, agent judgment, escalation, and operational reliability need to work together

 • Prototyping in code with Cursor and using Claude to accelerate exploration, reason through edge cases, and make product decisions more concrete earlier in the process

 • Exploring how AI can support agent productivity, reduce repetitive work, and improve decision quality without removing human oversight from sensitive or ambiguous cases

 • Balancing near-term delivery with a long-term vision for scalable support systems that combine human expertise, automation, and trustworthy AI

### Senior Product Designer at Wolt
*Apr 2023 – Sep 2025*

Led design on support tools, helping agents handle both proactive and inbound support across consumers, couriers, and merchants.

∙ Owned core agent workflows, from case handling to resolution
∙ Built the proactive support experience, letting agents reach customers, couriers, and merchants before issues escalated
∙ Shaped the policy and guidelines tooling that defined how support decisions get made behind the scenes
∙ Built a refund tool to standardize and automate how the company handles money across cases
∙ Partnered with product and engineering on the experience behind these tools

### Lead Product Designer - Payroll at Personio
*Jan 2021 – Mar 2023*

Collaborated with engineers and domain experts to design a reliable and easy-to-use Payroll product. Contributed to shaping a design team focused on customer-centered service.

### Lead Product Designer - Platform at Personio
*Mar 2020 – Dec 2020*

Managed and coached a team of designers while driving cross-tribe design strategy. Helped evolve and scale the Design System across the product.

### Senior Product Designer at trivago
*Sep 2014 – Feb 2020*

Contributed to hotel comparison experiences and shaped new iOS and Android apps. Coordinated the development and maintenance of a design system for cross-platform consistency.

### Freelancer - UX/UI Designer at Self-employed
*Feb 2014 – Aug 2014*

Provided freelance UX/UI design services.

### UX/UI Designer at Mediana srlu
*Nov 2012 – Feb 2014*

Focused on mobile and web interface design.

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## Skills

AI Prototyping · Design Systems · Product Strategy · User Research · End-to-end Product Design · Information Architecture

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## Education

### Information Technology in Informatica
*Centrul de Excelență în Informatică și Tehnologii Informaţionale*
Jan 2001 – Jan 2004

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## Links

- **Portfolio**: https://oporto-2022.webflow.io/