Oleg Stirbu

Leading design efforts on a unified support platform across DoorDash and Wolt, bringing together agent tooling, communication, AI-assisted workflows, and operations into one cohesive experience. • Designing core agent experiences across chat, communication, case handling, and support resolution workflows • Partnering with product, engineering, and operations to align two ecosystems into a single platform used across complex support and operations contexts • Designing for AI-assisted support experiences where automation, agent judgment, escalation, and operational reliability need to work together • Prototyping in code with Cursor and using Claude to accelerate exploration, reason through edge cases, and make product decisions more concrete earlier in the process • Exploring how AI can support agent productivity, reduce repetitive work, and improve decision quality without removing human oversight from sensitive or ambiguous cases • Balancing near-term delivery with a long-term vision for scalable support systems that combine human expertise, automation, and trustworthy AI

Led design on support tools, helping agents handle both proactive and inbound support across consumers, couriers, and merchants. ∙ Owned core agent workflows, from case handling to resolution ∙ Built the proactive support experience, letting agents reach customers, couriers, and merchants before issues escalated ∙ Shaped the policy and guidelines tooling that defined how support decisions get made behind the scenes ∙ Built a refund tool to standardize and automate how the company handles money across cases ∙ Partnered with product and engineering on the experience behind these tools

Collaborated with engineers and domain experts to design a reliable and easy-to-use Payroll product. Contributed to shaping a design team focused on customer-centered service.

Managed and coached a team of designers while driving cross-tribe design strategy. Helped evolve and scale the Design System across the product.

Contributed to hotel comparison experiences and shaped new iOS and Android apps. Coordinated the development and maintenance of a design system for cross-platform consistency.

Provided freelance UX/UI design services.

Focused on mobile and web interface design.