# Naga

**IT PRODUCTION & APPLICATION SUPPORT · Hyderabad, India**

A competent professional with around 8 years of experience in ensuring delivery of high quality services to support customers' business needs. Skilled in operational analysis, configuration management, deployment support, and continuous service improvement across production environments.

Profile: https://path.cv/naga

*Last updated: November 2026*

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## Experience

### Technology Lead SRE at Tech Mahindra
*Jun 2026 – Present*

Leading a 12-member Production & Operations Support team, overseeing day-to-day IT support, infrastructure, and Telecom BSS application operations. Driving incident resolution, problem management, and critical outage handling while ensuring SLA adherence.

### Senior support engineer (Acting Lead) at Qvantel
*May 2023 – Jun 2026*

Responsible for maintaining and supporting time-critical business applications with end-to-end ownership of issue and outage resolution. Skilled in cloud and DevOps tools including Jenkins, Docker, Git, and Kubernetes.

### System engineer-IES at Value Labs
*May 2019 – Feb 2022*

System Operations Specialist with experience ensuring 24x7 application availability, infrastructure stability, and smooth business operations. Skilled in monitoring and maintaining systems, resolving 24x7 production issues, and coordinating application and infrastructure upgrades.

### Game tester and CCR at Glu Mobile
*Oct 2018 – Apr 2019*

Tested gameplay features, identified bugs, and documented issues clearly for the development team to ensure high standards of functionality. Handled player support by addressing customer queries and communicating feedback to developers.

### Customer Service Associate at Amazon
*Oct 2017 – Oct 2017*

Provided 24x7 support for application and service issues, assisting with transaction, account, KYC, and document-related queries. Managed helpdesk operations, tracked service requests, and coordinated with technical teams to ensure timely resolution.

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## Skills

IT Service Management · Incident Management · DevOps · Kubernetes · Docker · Jenkins · Git · Cloud Computing · Monitoring & Observability · SQL · Oracle · AWS · GCP · Grafana · Prometheus · Jira · Team Leadership · Root Cause Analysis · SOP Development · Communication

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## Projects

### Qvantel - Operations and Site Reliability

Responsible for maintaining and supporting time-critical business applications with end-to-end ownership of issue and outage resolution.

### Value Labs - System operations

System Operations Specialist with experience ensuring 24x7 application availability, infrastructure stability, and smooth business operations.

### Glu Mobile - Testing

Tested gameplay features, identified bugs, and documented issues clearly for the development team.

### Amazon - Customer Services

Provided 24x7 support for application and service issues, assisting with transaction, account, KYC, and document-related queries.

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## Education

### B.Tech
*Vignana Bharati Institute of Technology*
Jan 2017 – Jan 2017

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## Links

- **LinkedIn**: https://linkedin.com/in/tndp
- **Website**: https://tallaprasad.com