# Naga

> IT PRODUCTION & APPLICATION SUPPORT | Hyderabad, India

A competent professional with around 8 years of experience in ensuring delivery of high quality services to support customers' business needs. Skilled in operational analysis, configuration management, deployment support, and continuous service improvement across production environments.

## Profile Data
- [Profile](https://path.cv/naga): Full professional profile
- [facts.json](https://path.cv/naga/facts.json): Structured JSON with professional data
- [profile.md](https://path.cv/naga/profile.md): Markdown resume
- Last updated: November 2026

## Current
Technology Lead SRE at Tech Mahindra

## Experience
- Technology Lead SRE at Tech Mahindra (Jun 2026 – Present)
- Senior support engineer (Acting Lead) at Qvantel (May 2023 – Jun 2026)
- System engineer-IES at Value Labs (May 2019 – Feb 2022)
- Game tester and CCR at Glu Mobile (Oct 2018 – Apr 2019)
- Customer Service Associate at Amazon (Oct 2017 – Oct 2017)

## Skills
IT Service Management, Incident Management, DevOps, Kubernetes, Docker, Jenkins, Git, Cloud Computing, Monitoring & Observability, SQL, Oracle, AWS, GCP, Grafana, Prometheus, Jira, Team Leadership, Root Cause Analysis, SOP Development, Communication

## Projects
- Qvantel - Operations and Site Reliability: Responsible for maintaining and supporting time-critical business applications with end-to-end ownership of issue and outage resolution.
- Value Labs - System operations: System Operations Specialist with experience ensuring 24x7 application availability, infrastructure stability, and smooth business operations.
- Glu Mobile - Testing: Tested gameplay features, identified bugs, and documented issues clearly for the development team.
- Amazon - Customer Services: Provided 24x7 support for application and service issues, assisting with transaction, account, KYC, and document-related queries.

## Education
- B.Tech, Vignana Bharati Institute of Technology

## Links
- [LinkedIn](https://linkedin.com/in/tndp)
- [Website](https://tallaprasad.com)