Qvantel - Operations and Site Reliability
Responsible for maintaining and supporting time-critical business applications with end-to-end ownership of issue and outage resolution.
About
A competent professional with around 8 years of experience in ensuring delivery of high quality services to support customers' business needs. Skilled in operational analysis, configuration management, deployment support, and continuous service improvement across production environments.
Experience
2026 — Current
Technology Lead SRE at Tech Mahindra
Leading a 12-member Production & Operations Support team, overseeing day-to-day IT support, infrastructure, and Telecom BSS application operations. Driving incident resolution, problem management, and critical outage handling while ensuring SLA adherence.
2023 — 2026
Senior support engineer (Acting Lead) at Qvantel
Responsible for maintaining and supporting time-critical business applications with end-to-end ownership of issue and outage resolution. Skilled in cloud and DevOps tools including Jenkins, Docker, Git, and Kubernetes.
2019 — 2022
System engineer-IES at Value Labs
System Operations Specialist with experience ensuring 24x7 application availability, infrastructure stability, and smooth business operations. Skilled in monitoring and maintaining systems, resolving 24x7 production issues, and coordinating application and infrastructure upgrades.
2018 — 2019
Game tester and CCR at Glu Mobile
Tested gameplay features, identified bugs, and documented issues clearly for the development team to ensure high standards of functionality. Handled player support by addressing customer queries and communicating feedback to developers.
2017 — 2017
Customer Service Associate at Amazon
Provided 24x7 support for application and service issues, assisting with transaction, account, KYC, and document-related queries. Managed helpdesk operations, tracked service requests, and coordinated with technical teams to ensure timely resolution.
Projects
Value Labs - System operations
System Operations Specialist with experience ensuring 24x7 application availability, infrastructure stability, and smooth business operations.
Glu Mobile - Testing
Tested gameplay features, identified bugs, and documented issues clearly for the development team.
Amazon - Customer Services
Provided 24x7 support for application and service issues, assisting with transaction, account, KYC, and document-related queries.
Education
2017
B.Tech at Vignana Bharati Institute of Technology
Skills
IT Service ManagementIncident ManagementDevOpsKubernetesDockerJenkinsGitCloud ComputingMonitoring & ObservabilitySQLOracleAWSGCPGrafanaPrometheusJiraTeam LeadershipRoot Cause AnalysisSOP DevelopmentCommunication