# Florian Händler

**B.A. Kultur und Technik: Sprache und Kommunikation · Berlin, Germany**

Professional with a background in language and communication, experienced in customer service and team training. Currently expanding expertise in industrial psychology and human resources management.

Profile: https://path.cv/haendler

*Last updated: August 2026*

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## Experience

### Passenger Services Agent at Swissport Berlin GmbH
*Feb 2024 – May 2026*

Responsible for passenger reception, document control, and boarding management in a high-pressure environment. Demonstrated resilience and independent decision-making during unforeseen operational challenges.

### Barista & Service Staff at Haferkater Stores GmbH
*Oct 2022 – May 2023*

Ensured quality and service standards while managing cash handling and store closing procedures. Trained new colleagues and resolved operational issues independently.

### Cinema Host at CineStar Original & Imax - Sony Center Berlin
*Aug 2018 – Sep 2019*

Managed crowd control, ticket processing, and entry coordination during high-traffic film premieres and events.

### Barista at Starbucks Coffee Deutschland
*Apr 2017 – Feb 2018*

Coached and trained new staff using official manuals while providing customer service in an international environment.

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## Skills

Staff Training · Knowledge Transfer & Onboarding⁠ · Adult Education & Didactics · Intercultural Competence & DEI · French / Arabic (Basic) · Spanish (Advanced) · English (Bilingual) · German (Native)

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## Education

### B.A. (Final Grade: 1.8) in Culture and Technology: Language and Communication
*Technical University Berlin*
Oct 2018 – Sep 2023

### B.A. in English / French (Teacher Education Track)
*Humboldt-University Berlin*
Oct 2017 – Sep 2018

### Abitur (General Higher Education Entrance Qualification) in Design and Media Technology
*OSZ I Cottbus*
May 2013 – May 2017

### International High School Diploma
*Santana High School*
Aug 2014 – Jul 2015

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## Awards

- **Preparing to Manage Human Resources** — University of Minnesota (via Coursera) (Aug 2026)
- **Congress-Bundestag Youth Exchange (CBYX / PPP) Scholarship** — German Bundestag & U.S. Congress (Aug 2014)

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## Links

- **LinkedIn**: https://www.linkedin.com/in/florian-haendler