About
Professional with a background in language and communication, experienced in customer service and team training. Currently expanding expertise in industrial psychology and human resources management.
Experience
Passenger Services Agent at Swissport Berlin GmbH
Responsible for passenger reception, document control, and boarding management in a high-pressure environment. Demonstrated resilience and independent decision-making during unforeseen operational challenges.
Barista & Service Staff at Haferkater Stores GmbH
Ensured quality and service standards while managing cash handling and store closing procedures. Trained new colleagues and resolved operational issues independently.
Cinema Host at CineStar Original & Imax - Sony Center Berlin
Managed crowd control, ticket processing, and entry coordination during high-traffic film premieres and events.
Barista at Starbucks Coffee Deutschland
Coached and trained new staff using official manuals while providing customer service in an international environment.
Education
B.A. (Final Grade: 1.8) in Culture and Technology: Language and Communication at Technical University Berlin
B.A. in English / French (Teacher Education Track) at Humboldt-University Berlin
Abitur (General Higher Education Entrance Qualification) in Design and Media Technology at OSZ I Cottbus
International High School Diploma at Santana High School
Skills
Awards & Recognition
Preparing to Manage Human Resources from University of Minnesota (via Coursera)
Professional certification covering core HR strategies, talent onboarding, employee motivation, labor law principles, and structured personnel decision-making.
Congress-Bundestag Youth Exchange (CBYX / PPP) Scholarship from German Bundestag & U.S. Congress
Full merit-based scholarship awarded jointly by the German Bundestag and U.S. Congress. Selected through a multi-stage competitive process to serve as a youth ambassador for transatlantic cultural and educational exchange.