# Gururaj Chougule

**Product Manager - AI Products & Marketplace Platforms · Mumbai, India**

Product Manager with 6 years of experience across AI-driven marketplace platforms, telecom/CPaaS, and operations. Proven track record in 0→1 product launches and cross-functional leadership.

Profile: https://path.cv/gururaj

*Last updated: August 2026*

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## Experience

### Product Manager at Kiko Live (ONDC)
*May 2023 – Present*

Led AI product development and marketplace strategy, scaling voice AI order-taking to 500+ merchants and a two-sided marketplace to 1.2M+ orders. Managed a 12-person cross-functional team to deliver integrated SaaS suites and improve operational efficiency.

### Senior Product Engineer, Network Operations at TechAlpha Group (CPaaS)
*May 2021 – May 2023*

Owned the end-to-end launch of an A2P SMS product and directed a 9-person operations team. Successfully reduced support tickets by 39% and improved mean resolution time by 25%.

### Business Development Executive at Byju's Think & Learn Pvt. Ltd.
*Aug 2019 – Feb 2020*

Consistently met customer acquisition targets through consultative selling. Developed stakeholder management skills applied to product discovery and GTM.

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## Skills

AI Product Management · Voice AI · Marketplace Design · Product Strategy · Agile/Jira · Data Analytics · Revenue Forecasting · Go-To-Market Strategy

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## Projects

### Convlyze

Voice AI analytics platform for revenue forecasting.

### Kiko AI Order Taker

Speech-to-structured-order AI workflow for merchants.

### kikoshop.in and Tabe App

Lean MVP marketplace platform.

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## Education

### PGDM in Supply Chain & Operations Management
*Welingkar Institute of Management*
Jan 2020 – Jan 2022

### B.E. in Electronics & Telecommunication
*Mumbai University, ViMEET*
Jan 2015 – Jan 2019

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## Awards

- **Strategic Excellence** — Kiko Live (Jan 2025)
- **Team Player of the Year** — Kiko Live (Jan 2024)
- **The Silent Soldier** — Kiko Live (Jan 2022)

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## Links

- **LinkedIn**: https://linkedin.com/in/gururaj-chougule
- **Portfolio**: https://gururaj.site/