Convlyze
Voice AI analytics platform for revenue forecasting.
About
Product Manager with 6 years of experience across AI-driven marketplace platforms, telecom/CPaaS, and operations. Proven track record in 0→1 product launches and cross-functional leadership.
Experience
2023 — Current
Product Manager at Kiko Live (ONDC)
Led AI product development and marketplace strategy, scaling voice AI order-taking to 500+ merchants and a two-sided marketplace to 1.2M+ orders. Managed a 12-person cross-functional team to deliver integrated SaaS suites and improve operational efficiency.
2021 — 2023
Senior Product Engineer, Network Operations at TechAlpha Group (CPaaS)
Owned the end-to-end launch of an A2P SMS product and directed a 9-person operations team. Successfully reduced support tickets by 39% and improved mean resolution time by 25%.
2019 — 2020
Business Development Executive at Byju's Think & Learn Pvt. Ltd.
Consistently met customer acquisition targets through consultative selling. Developed stakeholder management skills applied to product discovery and GTM.
Projects
Kiko AI Order Taker
Speech-to-structured-order AI workflow for merchants.
kikoshop.in and Tabe App
Lean MVP marketplace platform.
Education
2020 — 2022
PGDM in Supply Chain & Operations Management at Welingkar Institute of Management
2015 — 2019
B.E. in Electronics & Telecommunication at Mumbai University, ViMEET
Skills
AI Product ManagementVoice AIMarketplace DesignProduct StrategyAgile/JiraData AnalyticsRevenue ForecastingGo-To-Market Strategy
Awards & Recognition
2025
Strategic Excellence from Kiko Live
Awarded for strategic excellence at Kiko Live.
2024
Team Player of the Year from Kiko Live
Recognized as the team player of the year.
2022
The Silent Soldier from Kiko Live
Awarded for dedicated performance.