# Arun Kumar Gupta **Payments, Risk, Technology & Transformation Leader · London, United Kingdom** Senior payments, technology and transformation leader with 19+ years of experience, including 13+ years at Visa. Expertise spans payment platforms, fraud and risk, authorization, client delivery, and commercial strategy across financial services. Combines deep domain knowledge with hands-on technical understanding, data-led decision-making, and customer-focused leadership to drive performance improvement. Profile: https://path.cv/arunkr_dwbi *Last updated: September 2026* --- ## Experience ### Director, Product Growth Strategy & Commercial Operations at Visa India *Oct 2024 – Jun 2025* Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%. ### Senior Manager, Visa Resolve Online (VROL) & Dispute Operations at Visa Europe *Jan 2019 – Sep 2024* Led dispute operations and platform implementations across UK and European markets. Optimized dispute workflows, reducing resolution time by 20% and improving win ratios. ### Senior Manager, Visa Loyalty Platform Services at Visa Europe *Jan 2019 – Sep 2024* Managed client-facing delivery of loyalty platform services and campaigns across Europe. Applied Lean and Six Sigma to improve process efficiency by 20%. ### Senior Manager, Operations & Infrastructure / Technology at Visa India *Apr 2015 – Jan 2019* Led a 10-member team supporting enterprise platform operations and business analytics. Managed deployments, migrations, and 24x5 IT support for mission-critical environments. ### Senior Consultant at Lancet Software India *Mar 2012 – Apr 2015* Led a Business Intelligence team supporting Visa, managing key projects and production support. Performed data analysis and validation while mentoring team members. ### Technical Lead at CGI Information Systems *Feb 2009 – Mar 2012* Led a four-member team supporting enterprise BI/ETL operations and service-level performance. Managed MicroStrategy projects and acted as a business analyst for data requirements. ### Software Engineer at Accenture Services Pvt. Ltd. *Jun 2007 – Dec 2008* Developed ETL jobs for interface conversion and data mapping. Executed unit and integration testing for large-scale projects. ### Associate Engineer at Infosys Technologies *Oct 2006 – Jun 2007* Executed and monitored DataStage ETL jobs and managed operational job support. Investigated job failures and supported environment migrations. --- ## Skills Payment Processing · Fraud Analytics · Product Strategy · SQL · Python · MicroStrategy · Power BI · Tableau · ETL · Data Modeling · API Integration · Incident Management · Agile · Six Sigma · Lean · Stakeholder Management · Strategic Planning · Cloud Infrastructure · Splunk · Change Management --- ## Projects ### Visa Resolve Online / RTSI Led specialist team supporting VROL and RTSI for Europe, driving automation and service improvements. ### Visa Loyalty Platform Services Led technical and operational support for loyalty services, delivering over 130 campaigns. ### Visa Account Updater (VAU) Led onboarding of VAU into Technical Solutions and defined support models. ### MicroStrategy / Common Data Infrastructure (CDI) Led a 10-member team supporting 200+ projects and hundreds of MicroStrategy servers. --- ## Education ### M.Sc. in Information Technology *Chhattisgarh University* Jan 2005 – Jan 2005 --- ## Awards - **U.S. Provisional Patent** — USPTO (Jan 2026) --- ## Links - **LinkedIn**: https://linkedin.com/in/arunkrdwbi