Visa Resolve Online / RTSI
Led specialist team supporting VROL and RTSI for Europe, driving automation and service improvements.
About
Senior payments, technology and transformation leader with 19+ years of experience, including 13+ years at Visa. Expertise spans payment platforms, fraud and risk, authorization, client delivery, and commercial strategy across financial services. Combines deep domain knowledge with hands-on technical understanding, data-led decision-making, and customer-focused leadership to drive performance improvement.
Experience
2024 — 2025
Director, Product Growth Strategy & Commercial Operations at Visa India
Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.Led strategic planning and commercial execution supporting client services and product growth. Designed scalable operating frameworks that increased productivity by 18%.
2019 — 2024
Senior Manager, Visa Resolve Online (VROL) & Dispute Operations at Visa Europe
Led dispute operations and platform implementations across UK and European markets. Optimized dispute workflows, reducing resolution time by 20% and improving win ratios.
2019 — 2024
Senior Manager, Visa Loyalty Platform Services at Visa Europe
Managed client-facing delivery of loyalty platform services and campaigns across Europe. Applied Lean and Six Sigma to improve process efficiency by 20%.
2015 — 2019
Senior Manager, Operations & Infrastructure / Technology at Visa India
Led a 10-member team supporting enterprise platform operations and business analytics. Managed deployments, migrations, and 24x5 IT support for mission-critical environments.
2012 — 2015
Senior Consultant at Lancet Software India
Led a Business Intelligence team supporting Visa, managing key projects and production support. Performed data analysis and validation while mentoring team members.
2009 — 2012
Technical Lead at CGI Information Systems
Led a four-member team supporting enterprise BI/ETL operations and service-level performance. Managed MicroStrategy projects and acted as a business analyst for data requirements.
2007 — 2008
Software Engineer at Accenture Services Pvt. Ltd.
Developed ETL jobs for interface conversion and data mapping. Executed unit and integration testing for large-scale projects.
2006 — 2007
Associate Engineer at Infosys Technologies
Executed and monitored DataStage ETL jobs and managed operational job support. Investigated job failures and supported environment migrations.
Projects
Visa Loyalty Platform Services
Led technical and operational support for loyalty services, delivering over 130 campaigns.
Visa Account Updater (VAU)
Led onboarding of VAU into Technical Solutions and defined support models.
MicroStrategy / Common Data Infrastructure (CDI)
Led a 10-member team supporting 200+ projects and hundreds of MicroStrategy servers.
Education
2005
M.Sc. in Information Technology at Chhattisgarh University
Skills
Payment ProcessingFraud AnalyticsProduct StrategySQLPythonMicroStrategyPower BITableauETLData ModelingAPI IntegrationIncident ManagementAgileSix SigmaLeanStakeholder ManagementStrategic PlanningCloud InfrastructureSplunkChange Management
Awards & Recognition
2026
U.S. Provisional Patent from USPTO
Payment Authorization & Orchestration Innovation.